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HCL Technologies Limited Walkin drive on 23 & 24June 2015



Walkin drive for Junior Engineer Product Support on 23 & 24June 2015 (Tuesday & Wednesday) at Chennai

Company : HCL Technologies Limited

Junior Engineer : Product Support

Experience : 0 to 3 yrs

Location : Chennai

Walk-in details : Date- 23rd June to 24th June , Starting Time: 10 AM

Job Description:-

  • Assist BT Customers over the phone, with Technical troubleshooting by providing Excellent Customer Service for BT Sports and TV
  • Assist BT Customers over the phone, with Order Provisioning, Order cancelation, delayed orders, expedites, etc.
  • Trouble shooting for Broadband related issues.
  • Setting up wireless connection on Laptops and Desktops.
  • Connectivity issues with ops Modem, Routers, Hubs and Switches.
  • Dealing with network connectivity LAN , WAN and MAN.
  • Checking the exchange line issues / outages / fixing appointment with the technician at UK.




Skill set required:-


  • Highly confident communicators with excellent interactive ability.
  • Tailors tone and communication style to the customers needs.
  • Offers clear explanations.
  • Demonstrable call control skills.
  • Culturally aware with good intercultural skills.
  • Crafts appropriate responses to customer objections and uses strategies to repair communication.
  • Speaks standard business English in a neutral accent with no mother tongue influence
  • Highly sentient.
  • Ability to identify and respond appropriately to customers emotions.
  • A high level of professional integrity with a tendency to do the right thing.
  • Tenacity in dealing with complex problems.
  • An analytical thinker, showing the ability to make decision and solve customer problems with minimal supervision.
  • Can identify non value add processes and practices. Able to articulate and champion more effective ways of working.



Qualification: Any Graduate (BE/B.Tech / Arts and Science-Any stream) / Under Graduate (2015 / 2014 or previous year Passed outs) / candidates with backlogs up to 4 papers can also apply / Diploma holders(10+2+2 only).

Selection Procedure:-
HR Round
VnA round


Walkin drive for Junior Engineer Product Support on 23 & 24th June 2015 (Tuesday & Wednesday) at Chennai

Walk-in time : 10:00 AM

Venue :

Chennai : HCL Technologies,
107 Harris Road,
Navin WSS Towers,
Pudupet, (Near Casino Theatre)


 
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