Jobwalkinz Trailer

Get All Job Updates

Thomson Reuters Hiring for Client Support Analyst


Job Title: Client Support Analyst

Job Location: Bangalore

Thomson Reuters is a leading provider of information and technology solutions to the global financial community. Client Support Analysts are a key and valuable link between our product & services offerings and our customers. Combining a thorough knowledge of capital markets and Content, with expertise of our software, CSAs will be responsible for providing real time Market Data support for Thomson Reuters Sales, Buy side trading, brokerage & exchange clients on multiple global and domestic workstations and various financial applications & content.

Client Support Analyst will respond to incoming Client questions regarding Thomson Reuters products and services. The incumbent of this role will maintain all aspects of the customer relationship, assisting clients in various data and account service via Phone / emails.










Essential Day-to-Day Responsibilities:
  • Primary role is to work with real time Equity/Commodity traders, Portfolio Managers from various brokerage houses and Global Banks to assist with navigation, customizing Thomson Reuters products and also assisting with data search and identifying any data errors, This could entail escalating the problem to a "2nd level" support group or the technical support desk.
  • Expertise to Interpret and analyze the trading requirements and provide right resolutions and workarounds in specific situations.
  • Help Customers realize full potential of the application and provide recommendations & solution to maximize application utilization.
  • Recommend Technical and Fundamental analysis through our highly intuitive charting tools using TR Products.
  • Recommend solutions to customer application questions with regards to navigation, functionality, content, data quality & entitlements using TR Products.
  • Interact with various Thomson Reuters departments(Technical Support, Content, entitlements, feed support, sales, training) to resolve client questions/problems.
  • Closely work with Account Managers, Relationship Managers and Technical Account Managers.
  • Communicate regularly with Product Managers and sales team regarding Client feedback and internal product enhancements and updates.
  • Ability to speak to our Clients intelligently and use their critical reasoning skills to identify the problem and solution quickly
  • Maintain log of problems by creating a ticket in the Thomson Reuters CRM application. Follow inquiry through to resolution and close the ticket when completed.
  • Respond to and record customer requests for improvements to our software applications by entering "enhancement requests" through the CRM application and following through by interacting with the Product Management team with regards to these requests.
  • Potential to provide professional & courteous training of clients over the telephone via Web-Ex or by walking individual customers through the software.
  • Assist in the continual development and evolution of the Market Data client services group.
  • Excellent multi-tasking and organizational skills are required to manage outstanding issues until resolution

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Commerce/Business Management/Administration or higher degree is required.

Mandatory Skills:
  • Good understanding of Finance and stock Market.
  • Customer focused 
  • Excellent Communication both written and verbal
  • Willingness to work in night shifts / rotational shifts




At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Interested candidates, please share CVs to priyanka.konwar@thomsonreuters.com

 
© 2012 Job Walkinz Info . Designed by Sanal C Wilson , provided by Sanal C Wilson, Powered by Blogger