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CONVERGYS Hiring Customer Support Associate / Sr. Customer Support Associate 
Annual Salary of the Job: 0.0 - 4.0 Lacs
Job Location: Guwahati
Job Description: - Inbound Customer Service / Upselling.

Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.

Roles & Responsibilities: -
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. 
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem. 
  • Support customers across Telecommunication, Financial Services & Healthcare vertical.
  • Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs. 

Candidate Profile-

  • Any Graduate fresher OR Under-Graduate / drop out / pursuing with 6 months international calling experience. 
  • BE/ fresher's are eligible (below 60%).
  • Excellent verbal and written communication skills.
  • Flexible with 24/7 Environment.
  • Salary up to 22.5K takes home & attractive Incentives amount.
Additional Benefits- 
  • Two way A/C cabs. (Convergys was awarded for best in industry transport service).
  • Medical insurance worth 1 lakhs.
  • Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
  • Gratuity
  • Education Assistance plan - Annual entitlement of up to INR 24,000. 
  • Employee / Corporate discounts at majority of Retail Chains / Hospitals / Laboratories. 

For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist

Contact : Saurabhh@ 8826295823 (

Get the best start to your career with world-class communication training, coaching and support. Convergys has the best in industry transport facility and all employees get home-pick & home-drop facility. For excellent career-growth opportunities & best-in-industry salary package. Join CONVERGYS Today!

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