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HP Hiring Freshers



HP Hiring Freshers for IT Support Analyst in Bengaluru / Bangalore. 

Qualification: Any Graduate

Experience: 0 – 2 years




Job Description

  • Participates as a member of an Information Technology (IT) technical team.
  • Performs basic analysis of functional or service requirements.
  • Implements end-user or enterprise infrastructure or services as prepared by more senior engineers.
  • Provides end user and routine or basic support of enterprise platforms and services.
  • Monitors the environment and resolves issues utilizing available knowledge reference documentation. 
  • Monitors production schedules and ensures production jobs complete successfully without issues.
  • Ensures complete and timely hand-off of incidents to other support teams as appropriate.
  • Assists with enterprise-wide system maintenance and change implementation. Performs work assigned by others.
  • Accountable for own work.



Education and Experience Required:
  • Bachelors degree in Management Information Systems / Computer Science or equivalent experience and a minimum of 0-2 years of related experience. 
  • May include highly experienced individuals performing entry-level equivalent work who are non-degreed or degreed in an unrelated field.

Knowledge and Skills Required:

  • Good verbal and written communications skills.
  • Understanding and working knowledge of infrastructure environments (e.g. operating system, security, network, voice, end user and server related applications).
  • Understanding and working knowledge of business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, Human Resources (HR), finance).
  • Experience with monitoring and reacting to system events and end user / business requests.
  • Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
  • Good initiative, problem solving, priority setting, and collaboration skills.
  • Basic organizational and analytical skills.

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