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IBM Walk-in Drive for Freshers

Company Name: IBM

Job Role: Tech Support Associate

Educational Qualification: Any Graduate

Experience: 0 - 3 Years

Job Location: Noida

Skills: Good Communication Skills

Job Description:

  • You will be involved in solving technical query & Trouble shooting.
  • Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
  • Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
  • Calling Profile
  • You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
  • Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
  • Assist in End to End Problem, Change and Incident Management.
Skills Required:
  • Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers. 
  • Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc. 
  • Should have proven knowledge of operating systems like Windows.
  • Proven communication Skills to be able to effectively communicate with customers over Phone / email. 
  • Knowledge on Mail clients like Lotus and MS Outlook.
Mandatory Documents:
  • Updated Resume Copy
  • Any Government Issued Identity card
  • Passport Size Photographs.
Contact Person: HR
Apply Mode: Walkin
Date of Walk-in: Feb 03, 2016
Time of Walk-in: 12:00 PM

Walk-in Address: 
Unitech Infospace, Sector 135 Noida Expressway,
Noida,Uttar Pradesh-201301

It’s a Reference Drive Interview. To get the Reference please mail me the Updated Resume to If Reference details are not mentioned in the resume they won’t allow you to attend the interview.

Limited Reference available
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