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IBM Walk-in Drive for Freshers




Company Name: IBM

Job Role: Tech Support Associate

Educational Qualification: Any Graduate

Experience: 0 - 3 Years

Job Location: Noida

Skills: Good Communication Skills





Job Description:

Role:
  • You will be involved in solving technical query & Trouble shooting.
  • Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
  • Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
  • Calling Profile
Responsibility: 
  • You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
  • Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
  • Assist in End to End Problem, Change and Incident Management.
Skills Required:
  • Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers. 
  • Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc. 
  • Should have proven knowledge of operating systems like Windows.
  • Proven communication Skills to be able to effectively communicate with customers over Phone / email. 
  • Knowledge on Mail clients like Lotus and MS Outlook.
Mandatory Documents:
  • Updated Resume Copy
  • Any Government Issued Identity card
  • Passport Size Photographs.
Contact Person: HR
Apply Mode: Walkin
Date of Walk-in: Feb 03, 2016
Time of Walk-in: 12:00 PM

Walk-in Address: 
IBM,
Unitech Infospace, Sector 135 Noida Expressway,
Noida,Uttar Pradesh-201301
India.

Note:
It’s a Reference Drive Interview. To get the Reference please mail me the Updated Resume to techhelpsyou@gmail.com. If Reference details are not mentioned in the resume they won’t allow you to attend the interview.


Limited Reference available
 
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