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Amazon Hiring from 4th-10th June 2016





Company Name: Amazon


Job Role: Seller Support Associate


Educational Qualification: Any Graduate


Experience: Freshers


Job Location: Bangalore






    Job Description:

  • Demonstrates effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.

    Skills Required:

  • High energy, solution focused with a passion for customer service.
  • The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers.
  • Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role.
  • The Seller Support Associate demonstrates end to end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to sellers.

Qualification Required:
  • Education: 3rd level qualification Graduation 
  • Language: English proficiency 
  • 6 + months experience within a customer service /contact centre environment would be an advantage
  • Demonstrated desire to expand skills into new areas. 
  • Technical (Computers & Internet) savvy is required. 
  • Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
  • Business acumen in areas of e-commerce and retail is advantageous 
  • Process improvement awareness and experience
  • Enthusiasm and strong self-motivation. 
  • Strong prioritization and time management skills, with a high degree of flexibility.
  • Ability to embrace constant change with flexibility and good grace. 
  • Demonstrate appropriate sense of urgency and adaptability in response to changing business needs 
  • Demonstrates effective communication, composure, and professional attitude 
  • Exemplary performance record, particularly with regard to quality & productivity

Apply Mode: walkin

Date of Walk-in: 6th - 10th June, 2016


Time of Walk-in: 10:00 AM to 1:00 PM


Walk-in Address: 


Amazon Development Centre India Private Limited,

Orion Building, GF, 8th, 9th, 10th & 11th Floor,
Bagmane Constellation Business Park, K.R. Puram,Marathahalli Ring Road, Mahadevpura,,
Bangalore,Karnataka-560048





 
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