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IBM Hiring from 7th July to 9th July 2016




Company Name: IBM

Job Role: Tech Support Associate


Educational Qualification: Any Graduate


Experience: 0 - 5 Years


Job Location: Bangalore & Hyderabad


Skills: Good Communication Skills






Job Description:


Role:
  • The Candidate would be involved in answering questions and responding to customer requirements via Calls and emails.
  • The Candidate would be required to utilize the product, technology, industry and/or services skills to identify problems which may be related to Software Downloads, or any other issue with IBM's Software delivery tool.
  • The Candidate would be required to guide the customer, advising on potential resolutions, and play a Key role in overall customer satisfaction.
Responsibility: 
  • You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
  • Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
  • Assist in End to End Problem, Change and Incident Management.

Skills Required:
  • The Candidate should possess proven communication skills.
  • The Candidate should possess basic knowledge of MS Office
  • The Candidate should be proficient with Computers
Eligibility criterion :-
  • The Candidate should possess 0-5 years of work experience in IT trouble shooting
  • The Candidate should a Bachelors Degree
  • The Candidate should be fluent in English

Mandatory Documents:
  • Updated Resume Copy
  • Any Government Issued Identity card
  • Passport Size Photographs.
Contact Person: HR
Apply Mode: Walkin
Date of Walk-in: 7th July to 9th July
Time of Walk-in: 11am to 3.00pm


Note:
It’s a Reference Drive Interview. To get the Reference please mail me the Updated Resume to techhelpsyou@gmail.com. If Reference details are not mentioned in the resume they won’t allow you to attend the interview.



Limited Reference available

 
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