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Dell Walkin on 28th 29th 30th January 2017



Company Name: Dell

Education  :   Any Graduate

Experience :  0-2 Years

Job Location : Hyderabad

Job Role : Technical Support Associate




Job Description :
  • Responsible for providing telephone support for customers on operation or maintenance of Dell products. 
  • Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues. 
  • Performs work in accordance to standardized policies and procedures. 
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. 
  • Ensure proper escalation procedures are followed. 
  • Responsible for customer satisfaction through effective handling of customer problems. 
  • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.


Candidate Requirements:
  • Graduate or Undergrad with 1 year of International Call Center Voice experience 
  • Should be willing to work in shifts in a 24 x7 work environment 
  • Excellent telephone soft skills & thorough telephone functional skills 
  • Ability to handle stressful situations. 
  • Ability to deal professionally with irate customers.

Educational Qualifications:
  • Any Graduate with at least 6 months of calling experience or 12 months of Non-BPO/ Domestic Calling experience. 
  • Any Undergraduate with at least 12 months/maximum 30 months of international calling experience can apply.



Interview Timings: 11:00 am to 2:00 pm

Contact person: Akhila

Dell Hyderabad Walkin Date: 28th 29th 30th January 2017

Address:
Dell Walkin Hyderabad Interview Venue:
Plot No. 42, Hi-tech City,
Near Cyber Tower,
Madhapur, Hyderabad,
Telangana 500081

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