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Amazon Hiring from 27th March -1st April, 2017




Company Name: Amazon

Job Role: Customer Service Executive

Educational Qualification: Any Graduate

Experience: 0 to 3 Years

Job Location: Bangalore







Job Description:
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.








Skills Required:
  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently
  • Minimum qualification is Any graduate/ PG is eligible to apply.




Computer Knowledge/Skills:
  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media 
  • Ability to successfully adapt to changes in the work environment




Customer Focus:
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions 
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
  • Problem Solving Skills:
  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
  • They will be creative and analytical problem solvers with a passion for excellent customer service




Mandatory Documents:

  • Updated Resume Copy.
  • Any Government Identity Card.
  • Passport Size Photographs.

Contact Person: HR

Apply Mode: walkin

Date of Walk-in: March 27, 2017 - April 1, 2017

Time of Walk-in: 10:00 AM

Walk-in Address: 

Orion building ,GF ,8th ,9th ,10th & 11th Floor,
Bagmane Constellation Business Park, K.R. Puram-, Marathalli Ring Road,Mahadevpura,
Bangalore,Karnataka-560048

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