Company Name: Infosys BPO Ltd
Job Role: Process Executive
Educational Qualification: BBA,B.Com
Experience: 0 to 2 Years
Job Location: Chennai
- Follows all predefined procedures of the process
- Adheres to all the process rules applicable for Order to Cash process in order to meet SLA target
- Ensure that the performance parameters are met and exceeded IN ORDER TO meet SLA targets
- Resolves individual cases that need re-work IN ORDER TO ensure high C-Sat / NPS score from the end user.
- Shares experiences IN ORDER TO facilitate capture of tacit knowledge
- Delivers on the new process / approach IN ORDER TO meet client / internal
- Any Graduate B.Com, B.B.A
- Good oral and written Communication skills.
- Target oriented.
- Good Analytical and Reasoning ability
- Client interfacing skills.
- Comfortable to make calls to inetranal teams within client organization clients or respective stake holders.
- Preference for agents with atleast 2 years of customer service, contact centre, order to cash
- Preference for agents with prior knowledge of Order to Cash
- Prior exposure to multinational firms is preferable
- Knowledge on supply chain management or order management operations.
- Excellent written and oral communication.
- Ability to communicate verbally and write in English
- Ability to understand language nuances, intonation, accent & inference in spoken & written English
- Willing to work in flexible night shifts.
- Team Player
- Please mention 'DS Deepika' in top of the resume.
- Kindly be at the venue 20 minutes early to avoid any last minute hiccups
- Please dont carry Laptop.
- Updated Resume Copy.
- Any Government Identity Card.
- Passport Size Photographs.
Contact Person: HR
Apply Mode: walkin
Date of Walk-in: April 18, 2017
Time of Walk-in: 10:00 AM
Tidel Park ,
For Reference Click Here